The Canada Revenue Agency has announced that all 45 tax document drop boxes across the country will be permanently closed after the 2026 filing season. The final day to use a CRA drop box is May 28, 2026, with closures taking effect on May 29.

Why CRA drop boxes are closing

CRA explains that use of drop boxes has fallen sharply in recent years as more Canadians file and submit documents online. Between 2018–2019 and 2024–2025, the number of items dropped off declined by about 78%, from nearly 2 million to just over 430,000.

Security and operational concerns are another factor. Drop boxes can be targets for break‑ins, vandalism, and suspicious packages, and physical documents take time and money to transport and scan. By removing the boxes, the CRA aims to modernize operations and reduce risks to staff.

What alternatives will taxpayers have?

After CRA drop boxes close, taxpayers will need to use one of several alternative methods. Options include:

• Filing electronically using NETFILE‑certified software or through a tax preparer who uses EFILE
• Mailing paper returns and documents directly to the appropriate CRA processing centre
• Using online banking and CRA My Account to make payments or upload certain documents

CRA notes that signage will be posted on all drop boxes starting May 1, 2026, to remind people of the closing date and direct them to online information about alternatives.

Who is most affected?

The CRA drop boxes closing will likely be felt most by Canadians who relied on in‑person drop‑off, including some seniors, rural residents, and people with limited internet access. Community tax clinics and service organizations that previously used local drop boxes will also need to adjust their processes.

For most filers who already submit returns electronically, the change will have little impact. However, it reinforces the broader trend toward digital‑first services at the CRA, alongside expanded My Account functionality and future automatic filing.

How to prepare for the CRA drop box closure

If you currently use drop boxes, begin transitioning now. Set up CRA My Account and explore how to upload documents and view your account online. Confirm the correct mailing address for your region if you plan to mail returns or payments instead.

Consider attending free community tax clinics if you need help e‑filing, or work with a trusted tax preparer familiar with electronic submissions. Planning will help you avoid last‑minute stress when the CRA drop boxes closing finally takes effect.